Cancellation & Refund Policy

Last updated: 9 November 2026

We want every engagement to be fair and clear. This policy explains how cancellations and refunds work for services provided by DSOLVE Technologies Private Limited. Where your signed proposal or agreement says something different, the agreement applies.

1. Scope

This policy covers digital marketing, web development and compliance consulting services paid for through invoice, bank transfer, UPI or online payment.

2. Cancelling a service

You may cancel by writing to support@dsolve.co.in. Cancellation takes effect from the date we receive your email.
Monthly retainers (for example social media or ads management) can be cancelled with 30 days' written notice unless your agreement states otherwise.
Project work (for example a website or application) can be cancelled at any milestone. Work completed up to that point is chargeable.

3. Refunds

If you cancel before any work has started, advance payments are refunded in full, less any payment-gateway charges.
If work has started, we refund the advance minus the value of work completed and costs already incurred.
Completed and delivered milestones are not refundable.

4. Non-refundable amounts

Advertising spend paid to platforms such as Google, Meta or LinkedIn.
Third-party costs purchased for you: domain names, hosting, software licences, stock assets and similar.
Government fees, statutory charges and fees of independent professionals paid on your behalf.

5. How refunds are processed

Approved refunds are processed within 7 to 10 working days to the original payment method. Bank or payment-provider processing times may add a few days.

6. Questions

For any question about cancellations or refunds, contact us at support@dsolve.co.in or +91 98948 92010.

This policy is provided for transparency and should be reviewed by a qualified legal professional before it is relied on.